🌐 Requesting Document Translation Service Need a document translated? Follow these simple steps to request our document translation service: 1. In order to get request the translation service, you need to submit " Get a Quote" Form first here www.onspotosit.com.au/quote. 2. Fill out the "Get a Quote" Form and upload your documents to ensure you get the correct quote estimation. 3. You will receive an automated confirmation e-mail from our Booking Support Team that we have received your form. 4. Just sit and relax, our Booking Team will get back to you shortly with the quote. For any additional assistance or inquiries, feel free to contact our support team via chat or email at admin.support@onspotosit.com.au. We're here to make your document translation experience smooth and efficient!

Ready to enhance your communication? Booking our interpreting services online is a breeze. Follow these simple steps to ensure a seamless experience: 1- Please be mindful, in order to book our interpreting services online, you must Register as a customer first. 2- If you are already a customer, Go to the " Interpreting Services" at https://www.onspotosit.com.au/book-online and choose your relevant Type of interpreting service. 3- Click " Request Booking" for your relevant type of service. 4- You'll be directed to the Booking Calendar. Choose your preferred Date and Time. 5- On the Right Side: ⏰ Select Your Ideal Duration and Timing In the "Preferences" dropdown menu on the right, it's crucial to choose the best Duration and Timing option. This step is mandatory. Ensure that the option you select aligns with the specific time you've chosen earlier in the calendar to prevent potential rejection by our Booking Team. For instance, if your preferred time on the calendar is set to 10:00 AM, opt for a Duration during Normal Business Hours (NBH) from the Preferences dropdown menu. Avoid selecting a duration labeled "After Business Hours" (ABH) in this scenario. This attention to detail not only ensures a seamless booking process but also helps in avoiding any discrepancies in fees. For your convenience, our Normal Business Hours (NBH) are Monday to Friday from 9:00AM to 5:00 PM. After Business Hours (ABH): Anytime outside our NBHs. 6- Click "Request to Book" button. 7- You will be directed to a booking Form. 8- Please fill out all details for the mandatory fields in the Booking form. 9- Click "Request to Book". 10- A small confirmation window box will pop up on your booking screen with the Booking Number and booking details. 11- You will receive a confirmation e-mail from our Booking Team if approved. 12- Another E-mail will be sent to you with the Booking details and the assigned Interpreter Name. Congratulations! You have made it through your first Online booking experience with OSIT.

💳 How to Pay Your Invoice Ready to settle your invoice? Follow these simple steps to make a payment: Login: Log in to your account on our OSIT website. Dashboard: Once logged in, navigate to your user dashboard. Billing or Invoices Section: Look for the "Pay Invoice" section. Click on it. Read instructions: follow instructions on the "Pay Invoice" section to choose your preferred Payment option. Payment Options: Choose your preferred payment method (Stripe Link, credit card, bank transfer, etc.) and follow the prompts to complete the payment. Confirmation: After the payment is processed, you should receive a confirmation message, and your invoice status will be updated. Alternatively, You can Pay directly by clicking "Pay invoice" button option in the upper right corner on the invoice emailed to you after the assignment is completed. You'll be directed to a window page with the payment box. Fill in your Debit/Credit Card Details and proceed to pay. If you encounter any issues or have questions about the payment process, our support team is just a chat or email away. We appreciate your prompt payment!

📅 Locating Your Booking Number and Details Wondering where to find your booking information? Follow these steps to access your booking number and details: 1. Login: Log in to your account on our website. 2. Dashboard: Once logged in, navigate to your user dashboard. 3. My Orders Section: Your booking number and all relevant details, including date, time, and any additional information, will be displayed here. Please be mindful that Booking Number can be used as a reference in your enquiry correspondance. If you have any trouble finding your booking details, feel free to reach out to our support team via chat or email at admin.support@onspotosit.com.au. We're here to assist you!

Curious about accessing our exclusive Client Portal? It's easy! Follow these steps to join and unlock a world of personalized services and information: 1- Click the "Sign Up" icon in the upper right corner. 2- A new window will open with a "Customer Registration" Box, enter all mandatory details. 3- Please make sure you have read the "Privacy Policy" before signing up. If you agree, tick the checkbox. 4- Click " Sign UP" button. 5- You'll receive an automated E-mail from OSIT advising you of the next step. 6- OSIT Support Team, Will review your registration before approving your "Sign Up" request. 7- Upon approval, you will receive a confirmation E-mail. 8- Congratulations! You have become a regular OSIT Customer.

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.