Streamline your interpreter service requests with our online booking tool, providing clients the ease of scheduling appointments effortlessly from the comfort of their fingertips.

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1. Sign Up:

   • Begin the process by signing up on our website. Provide the necessary information to create your client profile.

2. Approval Process:

   • Your sign-up request will be submitted to our Onspot Admin Team for review. Once approved, you will receive a confirmation.

3. Log In:

   • Log in to your profile using the credentials you created during the sign-up process.

4. Service Selection:

   • Navigate to the Interpreting Services page on our website that can be found under Our Services main tab.

5. Choose Service Type:

   • Select the type of interpreting service you require—whether it's onsite, telephone, or videoconference.

6. Booking Calendar:

   • After selecting the service type, you will be directed to the booking calendar.

7. Pick Date and Time:

   • Use the calendar to choose your preferred date and time for the interpreting service.

8. Booking Request Processing:

   • After form completion, Don't forget to choose Staff Preference on the Right side of the Calender booking page. The staff preference is a mandatory option and it lists the names of Onspot Booking Team. Once you submit your request, our booking team will review it.

9. Interpreter Matching:

   • The team will work to find an available interpreter with the required language skills. You'll be notified of the booking status.

10. My Bookings Section:

    • Accepted and allocated bookings can be viewed in your profile under the "My Bookings" section.

11. Cancellation Option:

    • If needed, you have the flexibility to cancel your booking through your online portal at any time.

12. Notification System:

    • Receive email notifications for every status update on your booking—whether it's confirmed or cancelled.

13. Invoice Issuance:

    • After the interpreting service is successfully delivered and completed, a tax invoice will be generated and sent to you for your records.

 

This comprehensive process ensures a smooth and transparent experience, allowing you to easily manage and track your interpreting service bookings online.

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